FAQ

REL Watches is a US based boutique dedicated to providing you with 100% authentic and new watches. Our main priority is customer satisfaction. We want you to be happy with every item you purchase. Please feel free to contact us if you have any questions.

Frequently Asked Questions

GENERAL

Why are your prices so low?

We only order in large volume, therefore we are able to secure high quality authentic products at competitive prices. Being an online based company also means that we have relatively lower overheads when compared to a high street retail store in your local area, hence we are able to offer more attractive prices to our customers.

Are your products genuine?

At REL Watches, we only carry and sell 100% authentic and brand new products. All our products come with their original packaging, original tags, and manuals.

In case you have any doubt about the authenticity of the product, you have the option of getting it verified at an Official Service Centre in your area. We are committed to providing our customer with a 100% refund if they have official proof that the product is not a 100% genuine.

Is REL Watches an authorized dealer?

Being an authorized dealer in a market means that the seller can only supply certain models and has to adhere to a particular pricing policy in line with the recommended retail price. Since we are not authorized dealers,  we are able to offer a wider selection of models that you will not necessarily find in your local market at unbeatable prices.

Do your products have warranty?

Since we are not an Authorized Dealer, we may not provide the Manufacturer’s Warranty. However, we provide our customers with our own warranty. Every item sold through REL Watches comes with the REL Watches Limited Warranty. Within one (1) year from the date of purchase, REL WATCHES will repair or replace the watch if the item proves to be defective under normal use. This warranty does not cover damages such as scratches, misuse, batteries, leather or nylon straps, crystals, or any form of repair or alteration not performed by REL WATCHES.

 

Do the products you sell have original packaging?

All our products are sold in their original packaging. This includes the original box, tags, and instructions.

Are your products brand new or refurbished?

All our items are 100% brand new. To answer this question please refer to above question: Are your products genuine?

How Can I Contact you?

To answer this question please refer to the Contact Us Section.

Where are you located?

We are based out of Florida.

 

ORDER STATUS

Where do I view my order details?

Once we ship your item, we will email you with your Order Number. To check your order details, just follow these few simple steps:

  • Log In by entering your "Email" and "Password"
  • Go to My Orders
  • Click on the "View Order" link of your order number

In case you have any problem, feel free to contact us.

 

SHIPPING, TRACKING & DELIVERY

Which countries do you ship to?

(we need to make a list of countries we will ship tp ) We ship to all countries worldwide. For more details please check our Shipping and TAX section.

Do you charge duties on international orders?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Delay may happen due to custom inspection and clearance.

Our International Shipping cost does not apply to address DHL considers a REMOTE AREA. If you are located in a Remote Area, please contact us before purchasing. We may have to cancel orders to an address located in a "Remote Area".

How will you ship my order?

We offer FREE shipping to all 50 states. We use USPS or UPS for all shipments within the United States.

When will my order be shipped?

Once payment is received, we process your order for shipment within 1 business days.

How much does shipping cost?

We offer FREE First Class shipping to the entire U.S.  Priority Shipping and Express shipping are available for an extra fee.  However you have the option of choosing.

Do I have to pay tax?

REL Watches only charges sales tax for Florida State buyers. Rel Watches does not charge any duty or taxes on International orders. These charges are collected by the shipping company.

Is tracking number provided?

Tracking number is provided with all shipping methods. You will be notified of your tracking number via email once your item has been shipped. In case you still haven't received any tracking number within 3 days of placing your order, feel free to contact us.

Where can I find my tracking number?

Once your order has been shipped, we will email you with tracking details.

How can I track my item?

You may track your item directly at our tracking link, or on the shipping companies website.

Please contact us if you need any assistance.

My tracking number is not working.

It takes at least 1 working day before tracking is uploaded by the shipping company. Please try again within 2 days from date of shipment. Contact us if you need assistance.

How long will it take for my order to arrive?

Please refer to above estimated shipping time or below allowable periods.

My order has not arrived yet

Please contact us if you do not receive your order within below allowable periods;

  • USPS First Class Mail: 2-5 Business Days
  • USPS Priority Mail: 2-3 Business Days
  • USPS Express Mail: 1-2 Business Days

Do I need to sign for delivery?

Please choose Express Shipping. If no one is at the address to sign for the item you should receive a call or note with re-delivery or pick-up instructions.

 

PRODUCT ISSUES / PROBLEMS

My order is missing one or more item(s)

Please make sure that your order was not shipped separately by checking the order details in your confirmation email. If you received an incomplete order, please contact us with your Order Number and we will check it immediately.

I received the wrong item, what should I do?

Please contact us at relwatches10@gmail.com with the following details:

  • Order Number:
  • Model Number Received:

We will kindly request you to return the item to us in its original condition and we will cover your shipping charges. Once we receive the item in return, we will ship out the correct item.

The item I received is damaged / or not working.

Please contact us Immediately if your item is not working. We will be more than happy to assist you.

 

PAYMENT & BILLING

What forms of payment do you accept?

We accept all major credit cards and debit cards via PayPal. PayPal is a convenient and safe way to send payment online. No sign up needed, you can get more information at www.paypal.com

Do you charge any other fees?

RelWatches.com does not charge any other fees, you only have to pay for the item's price, watch box and for Express Shipping or FedEx.

Where can I get a copy of my receipt/invoice?

A receipt is emailed to you once your order is place. Please contact us if you need further assistance.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

RETURNS / WARRANTY

What is your return policy?

You may return your purchase within 30 Days from receiving the item. Items must be returned in their original condition, unworn and altered. Please return all items with their original packaging, tags attached, and all manuals and paperwork.

Please return the item to the following address:

REL WATCHES
20533 BISCAYNE BLVD. #1120
MIAMI, FL 33180

Please also include in this parcel the following information on a piece of paper:

  • Your Name:
  • Your Email:
  • Your PayPal:
  • Your Order Number:
  • Reason for return:

You may email us at relwatches10@gmail.com for further instructions.

Do your products have warranty?

All watches come with our 1 Year Limited Warranty. Please check item's description for Warranty details.

Still have questions? Write to us Now.

If you still have any queries, feel free to contact us. We will be glad to assist you and make your shopping experience a smooth one.